Privacy Policy — 93pkr

1. Introduction

93pkr ("we", "us", "our") operates the online casino and sports betting platform accessible at 93pkr.pro. As a platform serving players in Pakistan, we take data privacy seriously. This Privacy Policy describes what personal information we collect when you use our platform, how that information is used, who it may be shared with and the rights you hold over your own data.

This policy applies to all users of 93pkr, including registered players, visitors who browse without registering and anyone who contacts our support team. By accessing or using 93pkr, you confirm that you have read this policy and agree to its terms. If you do not agree, please do not create an account or continue using the platform.

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will change and, where the update is significant, we will notify you via your registered email address or an on-platform notification.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account or use 93pkr, you provide us with information directly. This includes:

• Identity data: Full name, date of birth, CNIC or passport number (collected during KYC verification).
• Contact data: Email address, mobile number and, where provided, a residential address.
• Account data: Your chosen username, password (stored in hashed form — never as plain text) and account preferences.
• Communications: Messages sent to our support team via live chat or email, including the content of your queries and our responses.
• Verification documents: Copies of government-issued ID, utility bills or other documents submitted during the KYC process.

2.2 Information Collected Automatically

When you use the 93pkr platform, certain data is collected automatically through standard technical means:

• Device and browser data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage data: Pages visited, games played, bets placed, time spent on specific sections, clicks and navigation patterns.
• Session data: Login timestamps, session duration, logout times and any unusual access patterns that may trigger a security review.
• Cookie data: Data stored via cookies and similar tracking technologies as described in Section 7 below.

2.3 Financial Information

To process PKR deposits and withdrawals, we collect payment-related data including transaction amounts, payment method type (JazzCash, Easypaisa, Raast, Bank Transfer or card), transaction reference numbers and timestamps. Full card numbers and mobile wallet PINs are never stored by 93pkr — these are handled directly by our secure payment processors.

3. How We Use Your Data

93pkr uses the personal data we collect for clear, legitimate purposes. We do not use your data in ways you would not reasonably expect. The primary uses are:

Purpose	Data Used	Basis
Account registration and management	Name, email, password, mobile number	Contract
Identity verification (KYC)	CNIC/passport, date of birth, address	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction data	Contract
Customer support	Contact data, communication history	Contract
Fraud prevention and security	IP address, device data, usage patterns	Legitimate interest
Bonus and promotion management	Account data, betting history	Contract
Platform improvement and analytics	Usage data, session data (anonymised)	Legitimate interest
Marketing communications (opt-in only)	Email address, game preferences	Consent
Responsible gaming monitoring	Betting patterns, session frequency	Legal obligation

We will never use your data for purposes incompatible with those listed above without notifying you first and, where required, obtaining your consent.

4. Data Sharing

93pkr does not sell, rent or trade your personal data. However, in certain situations we may share your data with trusted third parties where it is necessary to operate the platform:

4.1 Payment Processors

To process PKR transactions, we share the minimum necessary payment data with our payment processing partners, including mobile wallet operators and bank transfer services. These partners are contractually bound to handle your data securely and are not permitted to use it for any purpose beyond processing the specific transaction.

4.2 Game Providers

When you play a game hosted by a third-party game provider on the 93pkr platform, a session token and basic account reference are passed to the provider's system to load your game session. Game providers do not receive your full personal profile — only the technical data needed to run the game.

4.3 Identity Verification Services

During KYC checks, your identity documents may be processed by a third-party verification service. These providers operate under strict data processing agreements and are used solely to confirm the authenticity of the documents you submit.

4.4 Legal and Regulatory Requirements

In cases where we are legally required to disclose information — for example, in response to a formal legal request or to prevent fraud — we may share relevant data with the appropriate authorities. We will only ever share the minimum data required to satisfy the specific legal obligation.

5. Payment Data and PKR Transactions

All financial transactions on 93pkr are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and other mobile wallets. When you make a deposit or request a withdrawal, the transaction data is transmitted over encrypted connections.

93pkr stores a record of your transaction history — including amounts, dates, method types and reference numbers — for account management, dispute resolution and legal compliance purposes. This transaction history is visible to you through your account dashboard at any time.

We do not store your full card number (PAN), CVV or mobile wallet PIN. Sensitive payment credentials are handled exclusively by our PCI-DSS compliant payment processors. 93pkr only retains the last four digits of a card number or the registered mobile number associated with a wallet, purely for identification purposes within your transaction history.

6. Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by applicable regulations and our legitimate business needs. In practice, this means:

• Active accounts: Data is retained for the full duration your account is open.
• Closed accounts: Core account and transaction records are retained for a minimum of five years following account closure to meet anti-money-laundering and financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations, typically five years from the date of verification.
• Support communications: Chat logs and email correspondence are retained for up to two years to help resolve future queries or disputes.
• Marketing data: If you opt out of marketing communications, your preference is logged immediately and your contact details are removed from all marketing lists within a reasonable timeframe.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you as an individual.

7. Cookies and Tracking Technologies

93pkr uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how it is being used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These handle session management, keep you logged in and remember your language and display preferences. You cannot opt out of essential cookies without affecting core functionality.
• Analytics cookies: Help us understand which parts of the platform are most used, where players encounter difficulties and how we can improve the experience. Data collected through analytics cookies is aggregated and anonymised wherever possible.
• Preference cookies: Remember settings you have chosen — such as your preferred game category or notification preferences — so you do not have to re-select them each time you visit.
• Security cookies: Used to detect unusual access patterns, prevent cross-site request forgery (CSRF) and protect your account from automated attacks.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent certain features of the 93pkr platform from working correctly. Clearing cookies will also log you out of your current session.

8. Data Security

93pkr takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information:

• All data in transit between your device and our servers is protected using TLS encryption.
• Passwords are stored using strong one-way hashing algorithms — 93pkr staff cannot see your password in plain text.
• Access to personal data within 93pkr is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• Our servers and infrastructure are subject to regular security reviews, vulnerability assessments and penetration testing.
• We maintain incident response procedures so that in the unlikely event of a data breach, affected users are notified promptly and steps are taken to contain the issue.

Despite these measures, no system is completely immune to risk. We encourage you to use a strong, unique password for your 93pkr account and to enable any two-factor authentication options available. If you ever suspect that your account has been accessed without your permission, contact support immediately.

9. Your Rights Over Your Data

As a user of 93pkr, you have certain rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our support team:

10. Minors

93pkr is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or submitted personal data on our platform, please contact us immediately. We will investigate and, where confirmed, close the account and delete the associated data promptly.

As part of our KYC process, 93pkr verifies the age of players before permitting withdrawals. Any account found to belong to an underage user will be closed and any funds returned in accordance with our Terms and Conditions. For guidance on responsible gaming and age controls, visit our Responsible Gaming page.

11. Changes to This Privacy Policy

93pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that affect your rights or how we use your data, we will send a notification to your registered email address or display a prominent notice on the platform before the changes take effect.

Your continued use of 93pkr after a policy update is posted constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and request closure of your account.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or need to report a privacy concern, you can reach our support team at any time. The quickest way to get a response is through the live chat feature on the 93pkr platform, which is available 24/7.

For formal written requests — such as a subject access request or a deletion request — you can email us at the address listed in the footer of this page. Please include your registered email address and a brief description of your request so we can locate your account quickly and respond within a reasonable timeframe.

We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days. If a request is complex or involves verifying your identity first, we may need slightly longer — but we will keep you informed throughout.